Refund policy

Refund & Returns

At Wonderofu, we hope you love your purchase! However, if you're not completely satisfied, we're here to help.

14-Day Return Policy

We hope that you are happy with your purchase from WOU. However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in a re-saleable condition. 

You can always contact us for any return questions at info@wonderofu.com

Tarnishing or discoloration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault. Please see our jewellery care instructions on how to properly care for your items.

Please note, before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods.

Please note, free items must be returned with your order. If not, any free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund.

Personalised orders and Earrings are non-returnable. 

Customised Items are made specifically for you and therefore refunds and exchanges or cancellations after 24 hours are not applicable with these items.

Due to hygiene & safety reasons earrings cannot be returned.

Customer Responsibility.

If an order is returned to us due to an incomplete or incorrect address, or if it remains unclaimed after customs clearance, the customer will be responsible for covering the reshipping costs. Please ensure all shipping details are accurate to avoid delays or additional charges. 

RETURN PROCESS

To start a return, you can contact us at info@wonderofu.com  or call us at +447462 301431 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The product should not be used. Once we have received the product, we will refund the order amount. on the card, you used when you made the purchase.

    Return Address

    Wonderofu
    25 Black Rod Close, Hayes, UB3 4QJ, United Kingdom

    International Returns

    As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
    Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
    We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.    

        Business Details

        Wonderofu

        25 Black Rod Close, Hayes, UB3 4QJ, United Kingdom

        Call Us: +447462 301431
        Email Us: info@wonderofu.com

        For Any Questions, You Can Easily Contact Us.
        Support: (Monday - Friday 9.00 am – 5.00 pm)